Digital Collaboration Platform and Employees’ Performance in MTN Southeast, Nigeria

This study examined the effect of digital collaboration platform on employees’ performance in MTN Southeast, Nigeria. The specific objectives of the study were to: ascertain the effect of digital workplace on employees’ task performance and examine the effect of information and communication technology on employees’ quality of work done in MTN Southeast, Nigeria. The study made use of survey research design. The population of the study consisted of all MTN employees in Southeast Nigeria. Primary data were elicited through well-structured questionnaire entitled “Digital Collaboration Platform and Employees’ Performance Questionnaire.” Content validity and face validity was used to validate the research instrument. Cronbach Alpha reliability technique was used in testing the reliability of the study instrument. Descriptive statistics were used to analyze the data obtained from the field and Ordinary Least Square Regression analysis were used to test the study hypotheses. Findings revealed that: At 1% level (Sig < .01) of significance, digital workplace had a positive and significant effect on employees’ task performance. At 1% level (Sig < .01) of significance, information and communication technology had a positive and significant effect on employees’ quality of work done in MTN Southeast, Nigeria. The study concluded that digital collaboration platform had a positive and significant effect on employee’s performance in MTN Southeast, Nigeria. The following recommendations were made: The Management of MTN Southeast, Nigeria need to sustain their digital workplace, to improve its effectiveness, they need to integrate unified communication systems for efficient connectivity, combining messaging, video conferencing, and voice calls. Management need to leverage on data analytics to gain insights into employee task performance, identifying areas for improvement and optimizing processes for increased efficiency.